Oakside Surgery

01752 766000

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

Personal Access The Data Protection Act 1998 gives you the right to view or have a copy of any personal information held in your medical records. If you want to ... [continue] Access to medical records

Bereavement

When someone has died it is often hard to know what to do. We are available for advice and support but there are certain practical steps you might like to ... [continue] Bereavement

Complaints and compliments

In an attempt to constantly improve the service that we offer to our patients, we ask that if you have any comments on our service, be it good or bad, ... [continue] Complaints and compliments

Confidentiality

All employees of the practice have a legal duty to keep your medical information confidential and anyone who receives that information from us is bound by the same legal duty. ... [continue] Confidentiality

How to register

We have an open list and welcome requests for registration from patients living in or moving to our practice area. New Patients – The practice accepts new patients from within ... [continue] How to register

Library

Our Library has a range of useful leaflets providing you with information about a number of topics. Simply click on the blue title to download the leaflet you would like ... [continue] Library

Patient information services

Patients are encouraged to take an active role in their own care and wellbeing. In support of this the surgery can provide information booklets, leaflets and guidance sheets on a ... [continue] Patient information services

Patient responsibilities

Patients are expected to keep appointments or the contact the surgery as soon as possible if they no longer need an appointment, or are unable to attend. Patients who are ... [continue] Patient responsibilities

Updating your details

If you change name, address or telephone number – at the earliest opportunity we ask that you complete a ‘Change of Address / Contact Details Form’ and hand it in ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The NHS has a policy of ‘Zero Tolerance to Violence’. This means that we can refuse the services we provide to anyone who is violent or abusive, or is perceived ... [continue] Violent or abusive behaviour

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