Oakside Surgery

01752 766000

Appointments

Where possible we would encourage you to raise an eConsult as the initial point of contact for requesting an appointment. eConsult offers 24/7 access to the surgery.

By using eConsult you will have access to a wide range of information and advice which might help you prior to contacting the surgery. You can request an eConsult by logging onto the surgery website at www.oakside.gpsurgery.net  then click on the eConsult banner. One of our clinical team will respond to your eConsult within 48hrs and you may not need to attend the surgery for your query to be dealt with.

If you would still prefer to book an appointment you should contact the surgery by telephoning 01752 766000, call into reception during normal opening hours or book your appointment online. (To book appointments online you will need to register with EMIS Patient Access first at www.patientaccess.com )

We would encourage you to register for EMIS Patient Access as this will also allow you to order your repeat medication, view your test results and view parts of your medical records as well.

When calling the surgery to request an appointment the receptionist you speak to will ask you for details as to the nature of your problem so that the most appropriate appointment with the most appropriate medical professional can be offered.

The surgery offers two distinct types of appointments:

(1) A Same Day Appointment is an appointment which is booked for the same day that the appointment is made. All requests for Same Day appointments are initially triaged by one of our clinical team, who can either agree a course of action over the phone or book you into an appointment with the most appropriate clinician to deal with your concern(s).

  • Same Day appointments are to address an acute (immediate) medical problem.
  • Same Day appointments are therefore booked on the day(2) A Pre-booked Appointment is an appointment which is booked in advance (up to 2 weeks). Availability of pre-booked appointments is limited and very much dependant on whether you wish to see a named clinician or are happy to see the first available clinician.
  • If you require a Same Day appointment we would appreciate if you could phone the surgery as early as possible as this will allow us time to plan resources to meet demand on the day.

(2) Pre-booked appointments are generally available to allow you to discuss medical problems of a less urgent nature or where you may be seeing one of the practice clinical team for on-going chronic disease management.

  • Pre-booked appointments can be booked with any member of the clinical team depending on the nature of the medical problem and any preference expressed by you.

We are now utilising MJOG (Text messaging service) to remind patients of their booked appointments, this is a 24/7 service and allows patients to cancel their appointments at any time without having to phone the surgery so we would encourage all patients to register for this service – to do so please ask one of our team for an application / consent form. As a result of GDPR we need your consent to contact you.

Missed AppointmentsDue to the number of wasted appointments through patient’s failing to attend without prior informing the surgery it has become necessary to implement the following policy

IMPORTANT – Cancellation of Appointments – If you cannot attend your appointments for any reason please let us know as soon as possible so we can then offer the appointment to someone else.

If you fail to attend a pre-booked appointment on more than three occasions in a 12 month period, and/or two occasions in any one month period you may be removed from this practice list and have to find an alternative doctor.

Patients who are late for their appointments may not be seen, although we will try to be as flexible as possible.

Chaperone

If you would like a chaperone present during your consultation then either advise the receptionist when booking your appointment or when checking in at reception, or advise the consulting medical professional during your consultation.

There may also be times when the consulting medical professional feels it would be appropriate for a chaperone to be present during the consultation. If this is the case this will be explained to you at the time.

 

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